Help! I can’t log into my account.

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Mis-typed or Incorrect Username or Password:

  • Be sure that your CAPS Lock Key is Off.
  • Re-enter your Username and Password.

Expired Account:

Your library card has an expiration date. The expiration date prompts us to confirm your contact information and change anything that has changed.

 

Computer Settings Prevent Access:

Sometimes the internet security settings on a patron’s desktop or laptop computer will prevent successful Adding login, https://longmeadow.cwmars.org/eg/opac/login?   a list of trusted sites will solve this problem

 

Computer Firewall Settings Can Prevent Access:

Sometimes the firewall settings on a patron’s computer will block successful login. The solution to this will vary, depending on which firewall is installed and operating.

 

Password Error:

Occasionally, a patron’s password is incorrectly changed. This can be remedied by, Contacting the Library.

 

Attempting to Log in at the Wrong Web Site:

The correct catalog address is, https://longmeadow.cwmars.org/eg/opac/home You can link to the catalog from the library website.

 

Incorrect Barcode Number:

Inactive card numbers cannot be used to log in, Contact the Library to verify that your BARCODE  NUMBER is active.

 

Patron Account Blocked or Barred:

Patron account can become BLOCKED or BARRED for a variety of reasons. Contact the Library.

 

If you have any questions, please call the Reference Desk at 565-4181 Ext. 1620.

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