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Storrs Library Now Offers Drop-By Curbside Pickup

Storrs Library Now Offers Drop-By Curbside Pickup

 

Storrs Public Library is taking steps to reduce the risk of spreading COVID-19 in our community and the building will remain closed to the public. In accordance with Governor Charlie Baker’s timeline, curbside service began on June 4.

We are offering curbside checkout service to allow patrons to checkout books, movies, and audiobooks and have learned a lot in only a few days offering this service.

To better serve you, the process has been changed from appointment based to Drop-By pickup. Read more to understand the process.

Place an Order

To request materials, please place a HOLD in our online catalog.  Make sure you are requesting items that show as “Available” in a “Longmeadow Richard Salter Storrs Library” search. There is a 5 item limit on holds. If you are unable to place a HOLD electronically, you may call the library at 565-4181, Monday through Friday, 10-4. We ask that you provide us with the titles of books, movies, or audiobooks you would like to check out. Remember, we can only provide you with materials that are in our building.  There is no statewide sharing of library resources taking place at this time.

Item Pickup

When your HOLD is ready, you will receive an email or phone call. Once you receive this notice, you may visit the Library during any of our Curbside Pickup hours. You no longer need an appointment. Our current Drop-By pickup hours are Mondays 10-1, Wednesdays 3-6 and Saturdays 12-3. When you arrive for your Drop-By pickup, a staff member will check-out your materials and place them on a table at our main entrance.

Signs along the driveway will provide you with instructions to stay in the carline until you reach the yellow line, where you may park to retrieve your materials. If you are walking or biking, signs will direct you to the appropriate waiting point also.

The safety of our community—including our patrons and staff—is the most important consideration of this project, so all curbside transactions will be ENTIRELY CONTACTLESS. That means:

  • When patrons arrive at the Library during Drop-By Curbside Pickup hours, they must wait in line, appropriately social distanced from others, until it is their turn.
  • Staff will place materials on a table at our front entrance and step away for the patron to retrieve.
  • For patrons visiting the library on foot or bicycle: waiting, pick-up, and exiting areas will be designated on sidewalks.
  • Returned materials must be placed in the book return slot to the right of the main entrance. Library staff will not accept returns directly from patrons.
  • Returned materials will be quarantined for at least 72 hours, so those materials will remain on a patron’s account for several days after return.
  • Patrons may request 5 items at a time.

Other things you should know:

  • All checkouts will be for one month, and will automatically renew, until the library resumes normal operations. All fines will be waived during this time.
  • Pickups for curbside service will take place Mondays 10-1, Wednesdays 3-6 and Saturdays 12-3.
  • Donations to the Friends of the Storrs Public Library Book Sale are suspended until further notice. Please do not deposit book donations at the library.

Common Questions

Q: I’m wearing a mask, why my materials just be handed to me?

To maintain the recommended distance of six feet, our curbside services are designed to be completely contactless. We appreciate your understanding as we do everything possible to help our community flatten the curve.

Q: I’m not sure what I want. Can you help?

Staff can direct you to reading lists and inform you how to find recommend titles in our catalog, based on books you have previously enjoyed. Due to limited staffing this will be the extent of the assistance we can offer in this area.

Q: I just put something on hold. How soon will it be ready for pick-up?

Our computer system generates hold lists continuously. Library staff will pull materials several times a day as staffing allows. With limited staffing, it may take several days to hear back from us.

Q: Will I be able to pick up my materials the same day I request it?

Depending on demand and staff availability, orders may not be ready for a few days. Once your materials are located and pulled from our shelves, you will receive an email or voice message. After you receive this notice, you may visit Storrs Library during our Drop-By Curbside Pickup hours, currently Mondays 10-1, Wednesdays 3-6 and Saturdays 12-3.

Q: According to the website, the materials I want are at Storrs Library. How long until they are ready to be picked up?

Depending on when you make your request and depending on staff availability, getting all your materials together could happen within one day or take up to three. You will be notified when your materials are ready.

Q: How many items can I check out?

The new 5 item limit is in place to allow library staff to safely quarantine library materials while still allowing patrons access to our collection.

Q: Can I request items from other libraries?

Unfortunately, we do not currently have the capability to receive items from, or send items to, other libraries. Sharing materials between libraries is not occurring at this time.

Q: I have some things checked out right now; when are they due?

All items previously checked out are now due on July 1. All materials checked out on or after June 3 will be checked out for one month.

Q: Can I stop by to see if my items are ready?

Please don’t stop by the Library until you receive notice that your items are ready. The building remains closed to the public.

Q: Can I use this service if I don’t have a library card?

Storrs Library is pleased to offer Remote Library Card sign ups!

Q: When and where can I return items?

Returned materials must be placed in the Book Depository to the right of the Main Entrance. Library staff will not accept returns directly from patrons. Returned materials will be quarantined for at least 72 hours, so those materials will remain on a patron’s account for several days after return. All fines will be waived during this time.

Q: I still have questions.

We’re happy to help! Please call us at 413-565-4181 between 9 AM and 5 PM, Mondays through Fridays. We are severely understaffed, so please leave a message if your call is not answered. You can also send an email to richard.salterstorrs@gmail.com.