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You can change your library pin, update your phone number, check the status of your holds and more with My Account. My Account provides you detailed information on your library account.

Update your information

Log in using your library barcode and PIN number. Make changes to your contact information and preferences and select “Submit Change Request.” Changes in address will need to be verified at the library.

Change your PIN/password

Log in using your library barcode and PIN number. Change your PIN/password and/or username and select “Save.” Changes will take effect immediately.

Check what items you have out and renew items

Log in using your library card and PIN number. The due dates for the item/s will be listed under the Due Date column. You can also check how many renewals the item has left and, for items that do not automatically renew, renew items. To renew your item, check the box next to the item’s title and then select “Renew Selected Items.” Your item should renew. If the item does not renew, contact the Reference Desk.  If another person is waiting for the item, it cannot be renewed.

View your holds

To view what items you have on hold and the status of your hold, log in using your library card and PIN number. The item’s status will tell you whether the item is Held (ready to be picked up at the library), Active (the request has been submitted), or Pending (the item is on the way).

Pay your fees and fines

If you have fees or fines, you can pay off your balance online. Simply log in using your library card and PIN number, and follow the step-by-step procedures for paying your fees and fines with a credit card.

To begin:

Log into your library account

Renew My Items

Accessing Your Account Online

Using your library card number and PIN, you can log into your account to view your library record.

  • Enter your Library Card Barcode (no spaces) in the Username Box. The username is case sensitive.
  • Enter your PIN as it was given to you when you registered for your library card. If you cannot remember your password, contact the Library Reference Desk ( 413-565-4181 Ext. 1620) and ask the librarian to reset your password or click on the Forgot Your Password.
  • Once you have filled in your username and password, click on the Log In, you will be taken to your My Account page where you can manage many aspects of your library account.

Renewals

All items, except multimedia, electronic devices, museum and park passes, and certain interlibrary loan materials, may automatically renew once through the CWMARS network provided there are no outstanding requests for the renewal item.  Renewal periods are:

  • Adult New Fiction and New nonfiction, 14 days
  • All Fiction and Nonfiction, 21 days
  • All Books on CD, 21 days
  • All Compact Discs, 21 days
  • All DVDs, 7 days

Please remember that renewals are governed by certain circulation parameters and some items may not be renewable. Some of the reasons preventing renewal are:

    • The item is non-renewable
    • The item has already been renewed once
    • The patron’s record is blocked due to fines in excess of $10.00
    • There are holds on the item
    • The item is overdue

Troubleshooting

Mis-typed or Incorrect Username or Password:
Be sure that your CAPS Lock Key is off.
Re-enter your Username and Password.

Expired Account:
Your library card has an expiration date. The expiration date prompts us to confirm your contact information and change anything that has changed.

Computer Settings Prevent Access:
Sometimes the internet security settings on a patron’s desktop or laptop computer will prevent successful login. Try adding https://longmeadow.cwmars.org/eg/opac/login?  to your list of trusted sites to solve this problem.

Computer Firewall Settings Can Prevent Access:
Sometimes the firewall settings on a patron’s computer will block successful login. The solution to this will vary, depending on which firewall is installed and operating.

Password Error:
Occasionally, a patron’s password is incorrectly changed. This can be remedied by contacting the library.

Attempting to Log in at the Wrong Web Site:
The correct catalog address is https://longmeadow.cwmars.org/eg/opac/home You can link to the catalog from the library website.

Incorrect Barcode Number:
Inactive card numbers cannot be used to log in, contact the Library to verify that your barcode number is active.

Patron Account Blocked or Barred:
Patron account can become BLOCKED or BARRED for a variety of reasons. Contact the library for information.

If you have any questions, please call the Reference Desk at (413) 565-4181 Ext. 1620.